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London IT Support Overview

IT Support covers the administration of any form of technology in the company, and includes managing hardware, software networks, and procedures that deal with information and data. IT support provides the technical assistance to ensure that the entire company runs smoothly.

The main job team members in IT support is maintaining computer networks and systems across the company, and to resolve technical issues, while also managing software installs and configuring hardware.

Why Do You Need IT Support?

Another crucial task that is essential for IT support is to control a company’s security keeping systems and data secure from cyber-attacks. An IT specialist will be able to monitor and fix potential security threats by installing the most effective security methods to decrease the threat of a compromised network, computer, data or software.

A few of the areas in which tech support teams are responsible for include:

Computer Networks, Cabling and Wiring
Cyber Security
Spam Protection
Maintaining Software , such as Accounting and CRM Software
Disaster Recovery and Backups
Hosting as well as Cloud Computing
Business Continuity
Computer Repair
Server Maintenance
Technical Assistance Desk

IT Support Overview

Why is technical support important?

Making sure your company runs smoothly is a constant priority. However, there will always be challenges, like software errors, user issues and installation issues, damaged computers and so on. IT support in London also plays an important role in manning the company’s Help Desk. IT experts can record problems or problems (commonly known as tickets or instances) to be resolved, to ensure that there is minimal interruption to your business.

IT Security Support

Computer security threats to your company’s computers are increasing. IT supports and manages all aspects of reducing risks for your business. Computer security safeguards against the theft or damage of computers. IT tech teams usually take care of the following areas:

Network Security
Spam Protection
Email encryption
Content Filtering
Unified Threat Management
Virus Protection

Support for Cloud Computing

Cloud computing has been widely adopted by many companies and IT professionals manage several Cloud computing areas including:

Hosted Microsoft Exchange
Hosted Servers as well as Desktops
Cloud backup and file sharing
Cloud Hosted VOIP
Office 365

Software Support

Software is a crucial part of running your business . IT professionals will have to manage upgrades, installs remote troubleshooting, usability assistance as well as fixing any errors and technical issues. A few of the software systems that IT professionals must support includes:

Accounting packages like Sage
Customer Relationship Management Systems for Customer Relationship Management
Tools for reporting
ERP systems
Asset Management Software
Data Integration
Communication Software
Service Software

Hardware Support

A support team for IT would typically manage a wide range of equipment. This includes laptops, desktops, tablets server, monitors, printers, scanners , and routers.

Data Backup and Disaster Recover

Backup your files and data to a separate storage location is crucial in the event the files become lost or damaged. They can be damaged by a number of reasons including power outages, failures of hard drives, operating system malfunctions, viruses and security issues. Typically your IT support teams will handle backups and also manage disaster recovery by restoring those data and files.

Managed IT Support

outsourcing your IT Services is fast becoming a popular choice for many firms due to its cost-effective and lets you remain focused on the business you are in, just some of the advantages of managed IT services are:

Control your costs and decrease the cost of staff
Access to experienced IT professionals
Quickly adopt New Technology
Reduce the risk your business faces
Improved Efficiency
Remote access facilitates rapid resolution of tech problems